Refund Policy

All sales made through Kuro Zone  are final, and no returns or refunds will be issued, except in cases where the item received is damaged. If you receive a damaged item. Please see below for more information on our return policy.

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1. Contact us at support@kurozone.com with your order number and proof of damage.

2. We’ll send you return instructions, please repack the item using its original packaging.

3. Drop off the package at your local post office.

4. Once we receive your return, we’ll process it within 5 business days and send you a confirmation email.

5. Do not return items to the sender address on your parcel. Please contact us first for the correct return location.
    

Return Conditions
 

• Returns must be initiated within 14 business days of the shipping date.

• Items not eligible for return:

  • Customized items

  • Items on limited-time promotions

  • Worn, damaged, washed, or altered items

  • Items marked as non-returnable or sent as free gifts

• Return shipping costs are your responsibility, we do not offer Freight To Collect (FTC).

• Original shipping fees and shipping protection are non-refundable.

• Only items purchased from kurozone.com are eligible for return.
   

Refund Timeline
 

• Refunds are issued within 24 hours after we process your return.

• Please allow 10–30 business days for your bank to complete the refund transfer to your card account. This timing depends on your card issuer.
   

Shipping Costs & Relisting Fees
 

• Customers cover the cost of return shipping.

• Kuro Zone does not charge relisting fees.
   

If you have any questions or concerns, feel free to reach us at support@kurozone.co.m We're happy to help!